Organizational Trust Assay
We suggest that you use the standard 5-point scale: 5 - Strongly Agree; 4 - Agree; 3 - Neither agree nor disagree (Neutral); 2 - Disagree; 1 - Strongly Disagree. (Interpretation guidance follows the questions.)
Begin each question with the phrase: In this organization/group/team . . .
- I trust the expectations that have been communicated. ______
- I feel that people are honest. ______
- There is mutual respect among our members. ______
- People are good at listening without making judgments. ______
- I feel good about being a member. ______
- I feel that the people are competent. ______
- I feel confident that we have the ability to accomplish what we say we will do. ____
- People help each other learn. ______
- Learning is highly valued. ______
- I feel that I can be completely honest. ______
- Honesty is rewarded. ______
- There are clear expectations and boundaries established. ______
- Delegation is encouraged. ______
- People keep agreements. ______
- There is a strong sense of responsibility and. ______
- There is consistency between words and behavior. ______
- There is open communication in this organization/group/team. ______
- People tell the truth. ______
- People are willing to admit mistakes. ______
- People give and receive constructive feedback non-defensively. ______
- People maintain confidentiality. ______
- I can depend on people to do what they say. ______
- People are treated fairly and justly in this organization/group/team. ______
- People’s opinions and feelings are taken seriously. ______
- I feel confident that my trust will be reciprocated. ______
Total ______
Interpretation key:
Highest score is 125. 100-125: High. 70-110: Moderate. Below 70: Low. Below 50: Danger Zone.